This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from The Creator’s Hands webstore (the “Site”).

Personal Information We Collect

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site. All payments are processed through Paypal’s secure processing site. We do not see or retain your payment information, but will see your invoice and/or order and payment confirmation. We will use your Order Information to arrange for shipping, and to provide you with order confirmations. Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

If you sign up for our newsletter through the site, we will store your name and email address. We do not share that information with anyone.

Sharing Your Personal Information

We use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information in their privacy policy.

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information. You can also opt-out of Google Analytics.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e mail at thecreatorshands@frontiernet.net or at The Creator’s Hands, 1311 Mount Hope Avenue, Rochester, NY 14620.

The Creator's Hands

The Creator’s Hands showcases the work of over 250 American artists and craftspeople, who work in work in clay, wood, fiber, metal, paper, textiles and more, to create jewelry, pottery, decorative, spiritual and gift items of all kinds. At The Creator’s Hands you will find a gift to endure both time and trend…a gift that will be remembered.